A return merchandise authorization (RMA), return goods authorization (RGA), or return merchandise agreement (rarely return material authorization) is the process of having a product repaired or replaced in order to receive a refund or credit for another product from the same retailer or corporation within the product's warranty period. The RMA process and the issuance of an RMA is a key gatekeeping moment in the reverse logistics cycle.

It is an authorisation, an alphanumeric identifier used by hardware manufacturers that indicates a user has been authorized by a company representative to return a product to the manufacturer for repair or refund.


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